Win96 Privacy Policy — How We Protect Your Information
User privacy is a priority at win96. This policy outlines the types of information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Updated: January 2026
1. What Information Does win96 Collect?
Win96 collects various types of information from users to provide a secure, responsible, and efficient service. This is done both directly (through account registration and usage) and automatically (through your device and browser).
Account Information
During registration, we collect your username, email address, phone number, date of birth, and identity information required for account verification. All of this is necessary to confirm that you are a legitimate user aged 18 and above.
Payment Information
Win96 records your financial transaction details in MYR — including deposit and withdrawal records — for compliance and security purposes. Full card numbers are never stored in our system; only the information necessary to verify and process transactions is retained.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type and version, IP address, screen resolution, and language settings. This data is used to optimise the user experience and detect any suspicious activity.
Usage Data
Platform activity records — such as pages visited, access times, games played, and bets placed — are collected for internal analytics, service improvement, and fraud detection. This data is not shared with third parties for marketing purposes.
2. How Is This Information Used?
Win96 uses the information collected for purposes that are clearly defined, legitimate, and necessary. We do not use your data for anything unrelated to the services provided on this platform.
- Account management: Processes user registration, login, and identity verification.
- Transaction processing: Securely verifies, processes, and records all deposits and withdrawals in MYR.
- Platform security: Detects and prevents fraud, unauthorised access, account misuse, and illegal activity.
- Customer support: Enables the win96 support team to assist you with account issues or technical enquiries.
- Service improvement: Analyses usage patterns to improve platform performance, interface, and content.
- Platform communications: Sends important account notices, security updates, or changes to terms via email or in-app notifications.
- Legal compliance: Complies with legal requirements, regulations, and requests from relevant authorities where necessary.
3. Cookies and Tracking Technologies
Win96 uses cookies and similar tracking technologies to enhance the user experience on the platform. Cookies are small data files stored on your device when you visit a website.
Types of Cookies Used
- Session cookies: Required to maintain your login status throughout an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so you don't have to reconfigure them on every visit.
- Analytics cookies: Collects anonymised usage data to understand how users interact with the platform, for service improvement purposes.
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. win96 does not use third-party cookies for external advertising purposes.
4. Data Retention and Information Security
Win96 implements comprehensive technical and operational security measures to protect users' personal information from unauthorised access, disclosure, alteration, or destruction.
SSL Encryption
All data transmitted between your device and win96's servers is protected with SSL (Secure Socket Layer) encryption. This ensures that sensitive information such as login credentials and transaction details cannot be intercepted in transit.
Access Control
Access to user data within win96's systems is restricted to staff who genuinely require it for operational purposes. All access is logged and continuously monitored.
Data Retention Period
Personal information is retained for as long as your account remains active or as long as needed for the purposes stated in this policy. Once an account is closed, information is kept for the period required under applicable law before being securely deleted or anonymised.
5. Information Sharing & User Rights
Is Your Data Shared?
Win96 does not sell, rent, or commercially exploit users' personal information to third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Approved payment service providers for securely processing your MYR transactions.
- Regulatory authorities or law enforcement agencies where required by law.
- Third-party technical service providers bound by strict confidentiality agreements.
Your Rights as a User
As a win96 user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information through your account settings or our support team.
- Right to Erasure: You may request the deletion of your account and personal information, subject to retention requirements stipulated by law.
- Right to Object: You may object to the processing of your data for specific purposes that are not essential to the platform's core service.
Changes to This Policy
Win96 reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with a revised update date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. You are encouraged to review this page periodically.
6. How to Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data on the win96 platform, please contact our support team through the following channels:
- Email: [email protected]
- Other ways: Log in to your account and use the in-platform support function.
The win96 team will endeavour to respond to privacy-related enquiries within a reasonable timeframe. For issues requiring identity verification, you may be asked to provide additional information before your request can be processed.
For more information on responsible platform use, you may refer to our Responsible Gaming section and FAQ us.
Your Privacy Is Protected at win96
Register or log in to enjoy a safe, transparent, and protected betting experience. For any questions, please refer to our FAQ us.